Frequently Asked Questions

You can shop at our e-Shop without an account. However, creating an account with us, you will enjoy below benefits:

• Enhanced shopping experience at InterContinental Hong Kong e-Shop
• Be the first to receive information about promotions and preview new products
• A personalized account with saved billing information for express checkout
• Exclusive privileges

We accept payment by the following credit cards:
• Visa
• MasterCard
• American Express and
• PayPal

InterContinental Hong Kong has taken reasonable precautions to ensure that your transactions and personal information are safe. Your transactions with us are protected by 256-bits SSL Certificates.

SSL stands for Secure Sockets Layer. It is a system which exists partly in your Internet browser and partly on our web server computer. It encrypts (or encodes) your signals before sending them to our system using a special algorithm that is unique to InterContinental Hong Kong. We use the latest 256-bits encryption technology to ensure that your information is sufficiently scrambled as it passes over the Internet.

Any personal information collected by InterContinental Hong Kong is stored on secure servers in secure facilities. Information stored on our web server computer is protected by firewalls, to prevent your data being accessed from any external computer. A restricted number of authorised InterContinental Hong Kong staff and our agent have access to this system.

InterContinental Hong Kong accepts payment via PayPal, thus allowing users to make purchases via Visa and MasterCard credit/debit cards or via funds transfer from their PayPal account.

After entering your credit card details or transferring funds, you will be returned automatically to InterContinental Hong Kong e-Shop and we will send you an e-mail confirming the transaction.
Please note that when you make a credit card purchase your credit card details are entered directly into the PayPal’s systems and do not pass through and are not retained on InterContinental Hong Kong’s systems.

While InterContinental Hong Kong takes responsibility for the security of your data on our systems, we do not take responsibility for any unauthorized access to your personal information or loss of or corruption of data caused by any computer virus or Trojan horse or via any system from an Internet Service Provider linking your computer system with ours.

If you have any reason to believe that there has been unauthorised use of your personal information, such as your password or credit card details, please notify us immediately.

We handle our products with the utmost quality and care to ensure that they are collected in the best condition. If, for any reason, your order is damaged or defective upon receipt, simply follow our Return Procedures and return them to us for a courtesy replacement.

In the event of dispute, InterContinental Hong Kong e-Shop reserves the right to make the final decision.

To return or exchange, please contact our Restaurant Reservations Centre at +852 2313 2323

If you have any allergies, please do not hesitate to contact us or to specify in “REMARKS” at the checkout of your purchase.

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